1. Cancelling before shipping
If your order has not shipped yet, contact us by email at [email protected] or through our LINE account with your order number to cancel it for a full refund.
2. No returns for change of mind
Once an order has shipped, we don't take back or exchange products because you changed your mind, ordered the wrong pack or quantity, or no longer need them. Please check your order before confirming it.
3. Damaged, faulty or wrong items
- Tell us within 7 days of receiving the order, with photos of the product and the parcel.
- We will send a replacement or give you a full refund, whichever you prefer, and we pay all shipping costs.
- If the product needs to come back, we'll tell you where to send it (8/16 หมู่ 2 ตำบลบ้านแก่ง อำเภอตรอน จังหวัดอุตรดิตถ์ 53140) and how.
4. How refunds are paid
- PromptPay, bank transfer or cash on delivery: to the bank account or PromptPay you give us.
- Card: back to the same card. How long it takes to appear depends on your card issuer.
The Thai version of this policy is the official one; this English version is a translation.